Having a third party pick and pack provider makes order processing much, much simpler for you, and lets you focus on your other processes. Generally, a pick and pack service stores your inventory, selects individual items as ordered, then packs and ships the orders to your customers. But some are better than others, and some offer a much wider range of services. You have to make sure you are using the right service for your business. What should you be looking for?
Sufficient warehouse space
Your ideal pick and pack provider will be able to store all of your inventory with room to spare, especially if you are in an industry that has seasonal cycles, as most do. Tour the facility if possible, and make sure your goods will be stored and handled securely, safely and efficiently. They should have plenty of well trained staff as well.
Good freight handling capability
You need to know that your goods will make it to your customers whole and on time. A good provider will keep your products moving. Delays or long periods waiting for a truck are a sign of inefficient freight handling, and a mark against the company.
Pick and pack services that have their own fleet of vehicles tend to be the most reliable and efficient. Also, as you have fewer providers to deal with, it saves you time and effort as well.
Good customer service
Customer relations may be the most underrated aspect of a third party pick and pack service provider. A customer’s only face-to-face interaction may well be with your pick and pack provider, and your customers will think that they are your company. Have a thought about what kind of a face they give you. Order one of your own products, and ring them with a question or concern, or use a secret shopper. See how they treat your customers.
And there you have it. Choose carefully, and the right pick and pack provider can help your company grow without taking up your time and energy. The wrong one will cost you customers and market share.
If you would like a quote from a professional pick and pack provider based in Essex and close to London, contact DMG Freight Services today for a free quote on 01279 452 468.